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About IONA™

IONA is your virtual patient liaison, automating the conversations your staff don’t have time for—while staying human, helpful, and healthcare-compliant.

Whether you’re running a dental practice, a physiotherapy clinic, or a multi-location medical centre, IONA increases operational efficiency and patient satisfaction by handling repetitive communication at scale.

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PYC has the knowledge and experience to help deliver better communication between public companies and their shareholders.

Patient Communication Use Cases

New Patient Welcome & Onboarding

Sends welcome messages with next steps

Delivers digital intake forms and reminders

Answers common patient questions via SMS or call

Appointment Management & No-Show Reduction

Smart reminders via email, SMS, or voice

Automatically reschedules missed appointments

Confirms bookings and fills cancelled slots using your waitlist

Treatment Adherence & Follow-Up

Sends follow-ups based on care plans and visit history

Encourages completion of multi-step treatments (e.g., dental, physio)

Provides reminders for lab tests, medication refills, or referrals

Patient Reactivation

Reaches out to dormant patients who haven’t returned for care

Tailored messaging based on patient history or seasonal needs

Promotes relevant services, recalls, or check-ins

Post-Visit Care & Feedback Collection

Shares aftercare instructions and educational resources

Requests feedback or reviews to improve patient experience

Identifies patients who need follow-up care or further consultation

Pharmacy Refill & Prescription Management

Sends automated refill reminders via SMS, email, or voice

Handles refill requests and coordinates with prescribers for approval

Notifies patients when prescriptions are ready for pickup or out for delivery

Answers common questions about medication availability, dosage, and insurance

Outbound Agent

Proactively reaches out to patients for appointment scheduling and care reminders

Notifies patients of test results, prescription updates, or follow-up needs

Delivers outreach campaigns for health initiatives, seasonal check-ins, or preventative care

Responsive Patient Support, On-Demand

Inbound Call Handling

Answers patient inquiries outside of business hours

Escalates urgent cases to your care team

Delivers FAQs for fast, compliant guidance

Live & Automated Assistance

Engages patients through SMS, email, and voice

Flags high-priority patient messages

Logs and reports every interaction for clinical review

Why Clinics and Practices Trust IONA

Reduces Admin Load: Automates routine communication so your staff can focus on care
Boosts Appointment Compliance: Fewer no-shows and better follow-through
Improves Patient Experience: Timely, personalized messages build trust and satisfaction
Supports Revenue Growth: Keeps your calendar full and patients engaged
Ensures Privacy & Compliance: Designed to meet PIPEDA, HIPAA, and regional standards

See IONA in Action for Your Clinic

Let’s explore how IONA can support your clinic with automated, intelligent communication.
From onboarding to post-treatment care, IONA helps your team stay connected—efficiently and compassionately.

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Ready to transform how you connect with your patients?

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Automated Patient Communication Built for Healthcare Providers

Engage Patients. Reduce No-Shows. Improve Care Delivery.

Experience IONA in Action

See how IONA supports your clinic with automated, intelligent patient communication.